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Terms and Conditions

Effective Date: 21 Dec 2025

Welcome to Nanbenda E-Sevai & Air Travels.
By using this website and our services, you agree to the following terms and conditions.


1. Nature of Service

Nanbenda E-Sevai & Air Travels is a private service provider offering assistance and facilitation services for Government E-Sevai related applications and Air Ticket bookings.
We are not a Government organization and are not affiliated with any Government department.

2. Government Decisions

All applications submitted through our assistance are subject to verification, approval, rejection, or delay by the respective Government departments or airlines.
Final decisions are made solely by the concerned authority, and we are not responsible for such outcomes.

3. Customer Responsibility

Customers must provide accurate, genuine, and complete documents.
Nanbenda E-Sevai & Air Travels is not responsible for delays or rejection caused due to incorrect, incomplete, or false information.

4. Processing Time

Any processing time mentioned is only an estimate and may vary depending on the department, workload, or technical issues.

5. Communication Policy

All customer communication is handled via WhatsApp chat only.
Phone calls are not supported to ensure proper documentation, tracking, and service clarity.

6. Service Coverage

Our services are available across all districts of Tamil Nadu through online support.

7. Changes to Terms

We reserve the right to modify these terms at any time without prior notice.

8. Limitation of Liability

Nanbenda E-Sevai & Air Travels shall not be held liable for any loss, delay, or rejection of applications by Government authorities or Airlines. Our role is limited to data entry and guidance based on customer inputs.

9. User Conduct

Users must provide authentic and original documents. Submitting fake or forged documents is a legal offense. We reserve the right to deny service if document authenticity is questionable.